OneCup Cards
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Frequently Asked Questions



Q: What is OneCup?
A: OneCup is a digital loyalty card platform that lets any business create, manage, and grow a customer loyalty program without physical cards, apps, or POS hardware. Customers collect stamps and rewards directly on their phones.
Q: What is a digital loyalty card?
A: A digital loyalty card is a virtual card stored on a customer's smartphone that replaces paper punch cards. Customers earn stamps and redeem rewards from your business without carrying a physical card.
Q: Do my customers need to download an app?
A: No. OneCup uses Progressive Web App (PWA) technology, so customers simply scan your QR code and the loyalty card is added straight to their phone — no app installation required for you or your customers.
Q: Does OneCup work with Apple Wallet and Google Wallet?
A: Yes. Customers can save their loyalty cards to Apple Wallet on iPhone and Google Wallet on Android, so the card is always one tap away.
Q: How do customers join my loyalty program?
A: You display your unique QR code in-store or online. Customers scan it with their phone camera, fill in a quick form, and the digital loyalty card is instantly added to their device.
Q: How do I add stamps or rewards to a customer's card?
A: You scan the customer's card using OneCup's built-in web scanner on any smartphone, or grant rewards online from your dashboard. No extra hardware is needed.
Q: Do I need a POS system to use OneCup?
A: No. OneCup works independently of any POS system. Stamps and rewards are applied through the web scanner or your online dashboard.
Q: Can I send push notifications to my customers?
A: Yes. You can send unlimited push notifications directly to your customers' smartphones to announce offers, rewards, and news — a powerful free alternative to SMS marketing.
Q: What is geo-messaging?
A: Geo-messaging sends automatic location-triggered notifications to customers when they are near your store, reminding them of your loyalty program. This feature is currently compatible with iPhone/Apple Wallet.
Q: Is there a free trial?
A: Yes. OneCup offers a 14-day free trial on all plans, so you can build your card and test the full platform before paying.
Q: How much does OneCup cost?
A: OneCup offers three affordable plans — Basic, Growth, and Business — sized for small businesses, multi-location businesses, and advanced companies. Monthly and discounted annual billing are available. See current prices on our pricing section.
Q: What's the difference between the plans?
A: Plans differ mainly in the number of active card designs, business locations, and manager accounts. Every plan includes unlimited customers, digital cards, stamps, rewards, and push notifications. The Business plan adds API access, white label, custom domain, custom fields, and the autopush designer.
Q: Are there limits on customers or transactions?
A: No. All OneCup plans include unlimited customers, digital cards, stamps, rewards, push messages, and transactions.
Q: Can I use OneCup with my own branding (white label)?
A: Yes. The Business plan includes white label and a custom domain, so the loyalty program runs fully under your own brand.
Q: Does OneCup have an API?
A: Yes. The Business plan includes API access and MCP integration, allowing you to connect OneCup to your own systems, tools, and AI workflows.
Q: How long does it take to set up a loyalty program?
A: About 5 minutes. OneCup's card designer requires no technical skills — design your card, print your QR code, and start rewarding customers the same day.
Q: What types of businesses can use OneCup?
A: Any business with repeat customers — coffee shops, restaurants, salons, barbershops, gyms, retail stores, car washes, clinics, and more. Digital loyalty cards work for businesses of every size.
Q: Do digital loyalty cards really increase sales?
A: Yes. Businesses using digital loyalty programs report up to 40% more frequent customer visits and around 30% more customer referrals, since rewards give customers a reason to come back.
Q: Can I track how my loyalty program is performing?
A: Yes. Your OneCup dashboard shows card usage, customer activity, and trends in real time, so you can learn from every interaction and improve your offers.
Q: Is customer data safe with OneCup?
A: Yes. OneCup is GDPR compliant and payments are securely processed through Stripe. You keep ownership of your customer data and can use it for tailored marketing.
Q: Does OneCup have an affiliate program?
A: Yes. The OneCup Affiliate Program pays 30% commission per sale, with 60-day tracking cookies and a $100 minimum payout. Anyone can join at partners.onecup.cc.
Q: How can I contact OneCup support?
A: You can reach us on WhatsApp at +1 802 300 3737. OneCup LLC is based in Middletown, Delaware, USA, and serves businesses worldwide in English and Arabic.

OneCup LLC
651 N BROAD ST - SUITE 201
MIDDLETOWN DE 19709
United States
Whatsapp : +18023003737

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